Refund policy

RETURN & REFUND POLICY

Last Updated: June 2026

At LightUpPlay, customer satisfaction is our highest priority. We are committed to providing quality products and a worry-free shopping experience for every customer.

30-DAY FREE RETURN GUARANTEE

We proudly offer a 30-day return and refund policy on all eligible purchases.

To qualify for a return:

• The return request must be submitted within 30 days of delivery.
• The item should be in its original condition whenever possible.
• Proof of purchase or order confirmation is required.
• The item must not be intentionally damaged or modified.

FREE RETURNS WORLDWIDE

LightUpPlay offers free returns on eligible orders worldwide.

Before returning any item, customers must contact our support team to receive return authorization and instructions.

REFUNDS

After receiving and inspecting your returned item, we will notify you regarding the status of your refund.

If approved:

• Refunds will be issued to the original payment method.
• Refund processing generally takes 5–10 business days.
• Financial institutions may require additional processing time.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Order number
• Description of the issue
• Photographs of the product and packaging

We will provide a replacement or full refund whenever appropriate.

ORDER CANCELLATIONS

Orders may be canceled before shipment.

Once an order has been dispatched, it will be subject to the return process described in this policy.

CONTACT INFORMATION

LightUpPlay

4639 Thompson Clarke Dr E
Bowser, BC
Canada

Email: support@lightupplay.xyz
Phone: +1 250 757 9581
Website: lightupplay.xyz