Shipping policy

SHIPPING POLICY

Last Updated: June 2026

At LightUpPlay, we are dedicated to delivering exciting and engaging products to customers around the world.

FREE WORLDWIDE SHIPPING

We proudly offer FREE shipping on all orders worldwide.

No minimum purchase is required.

ORDER PROCESSING

Orders are generally processed within 1–3 business days after successful payment confirmation.

Processing times may be extended during holidays, promotional periods, or peak shopping seasons.

ESTIMATED DELIVERY TIME

Standard Worldwide Delivery:

7–10 Business Days

Delivery estimates may vary depending on customs procedures, carrier operations, weather conditions, and other factors beyond our control.

TRACKING INFORMATION

Tracking information will be provided via email once your order has been shipped, when available.

CUSTOMS DUTIES AND IMPORT FEES

International orders may be subject to customs duties, taxes, or import fees imposed by local authorities.

Such charges are the responsibility of the customer.

INCORRECT SHIPPING INFORMATION

Customers are responsible for ensuring that all shipping information is accurate.

LightUpPlay is not responsible for delays or delivery failures resulting from incorrect information submitted during checkout.

LOST OR DELAYED SHIPMENTS

If your shipment appears delayed or lost, please contact our support team and we will assist in working with the carrier to investigate the issue.

CONTACT INFORMATION

Phone: +1 250 757 9581

Website: lightupplay.xyz

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